Heidelberg Marriott Hotel

The breakfast is the best in Heidelberg. There were fried eggs and omelettes (cooked to order) available. If you weren't happy with the fried eggs they had they would cook them fresh for you. Plenty of hot and cold drinks, sliced meats, cheeses, large variety of breads and cereals as well. The sauna is textil-frei (probably makes the Nth Americans uncomfortable but very German) and well maintained, the pool is not but heated and indoors. The staff are very friendly from front desk, to the restaurant and cleaners. Every request I made both before and during my stay were met with kind professional responses. There was plenty of hot water for showers and baths, the bed was comfortable and the temperature was easy to moderate with the added option of opening the window. The view of the river and the lights at night is wonderful.

Lovely facilities, spacious room, nice sized gym and pool and quite close to Heidelberg old town, 25 min walk or can get a tram, tram stop is down the road. Our room was clean and you have the essentials in your room. Beautiful christmas decorations too! Bar is great too.

This is a beautiful hotel! We enjoyed our stay! We had dinner at the hotel, we were warmly received by Carlos Pinto. His service was simply exceptional, of all the restaurants we have been to, his level of service, etiquette and attentiveness to detail is unmatched, possibly deserves employee of the year. He is a great resource and definitely made our stay worth while! He is one of the main reasons we will return to this hotel! Customer service is everything. The food was just exceptional as well. The pool could be a little warmer than it was.

Reading the comments left here, I must agree that the hotel is due for renovations. There are some areas that require some TLC and modernization. We stayed in room 302 facing the river. The bed a queen size was comfortable, the bathroom ok... carpeting and furniture for a 2023 4/5 star hotel has seen better days. However, if you're not looking for what to complain about, it's fine! The full breakfast is a bit expensive however, your selection is big and it's all you can eat. If you compare with a local brunch restaurant, you will pay a bit less (€37 for 2 pax), but you only get what you pay for... so stop complaining ! 🙄 yes, it is European prices... German tax is high, and to survive, products and services are higher compared to the US. So stay home and stop complaining.

The desk staff was extremely helpful in re-arranging rooms so that the chlidren could have their room and still be connected to the parents room. The breakfast, apart from having an excellent choice, had staff that were super friendly and helpful, fully understanding the little kids needs. In sthort: - top level staff friendlyness - breakfast choice and service - size of rooms - flexibility of the hotel to change things to accommodate customer needs