Heidelberg Marriott Hotel

Breakfast expensive but worthy, very kind staff, airport shuttle (I would suggest the hotel to inform clients in advance, so that they do not need to deal with the german railways), position is 20 minutes walking from the center but the walk is nice. There is sauna and a pool that are nice

The breakfast is the best in Heidelberg. There were fried eggs and omelettes (cooked to order) available. If you weren't happy with the fried eggs they had they would cook them fresh for you. Plenty of hot and cold drinks, sliced meats, cheeses, large variety of breads and cereals as well. The sauna is textil-frei (probably makes the Nth Americans uncomfortable but very German) and well maintained, the pool is not but heated and indoors. The staff are very friendly from front desk, to the restaurant and cleaners. Every request I made both before and during my stay were met with kind professional responses. There was plenty of hot water for showers and baths, the bed was comfortable and the temperature was easy to moderate with the added option of opening the window. The view of the river and the lights at night is wonderful.

Location and staff including front desk, restaurant and housekeeping

Had a wonderful dinner at the restaurant - sat outside right on the Neckar River with wonderful servers. Staff compensated me for lack of river view, which was greatly appreciated.

This is a beautiful hotel! We enjoyed our stay! We had dinner at the hotel, we were warmly received by Carlos Pinto. His service was simply exceptional, of all the restaurants we have been to, his level of service, etiquette and attentiveness to detail is unmatched, possibly deserves employee of the year. He is a great resource and definitely made our stay worth while! He is one of the main reasons we will return to this hotel! Customer service is everything. The food was just exceptional as well. The pool could be a little warmer than it was.